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Job Title : Customer Service Representative ( IOM/A5/IA/3295-17 )
Job Location : Dubai
Job Industry : Contracting
Job Function : Others
Preferred Nationalities : Any
Gender : Male
Minimum Educational Qualification : Bachelors Degree
Relevant Years of Experience: : 3 Years
Age : 25-45
Posted Date : 17-10-2017
Description

 Principal Accountabilities

·      Answer and transfer all incoming and outgoing calls for maintenance and repair requests.

·      Take and covey relevant call messages during absences.

·      Transmit promptly maintenance calls to relevant technician.

·      Dispatch breakdown calls to technicians based on priority needs.

·      Identify and document repetitive breakdowns.

·      Register all site interventions (arrival time, departure time, malfunction code).

·      Record and file all maintenance and repair service forms.

·      Contact two customers per month for customer feedback survey completion.